Return Policy
Nomonday – Custom Caps
At Nomonday, we want you to be completely satisfied with your purchase. Each of our caps is a unique, limited-edition piece, carefully designed and crafted. For this reason, we do not offer exchanges or post-purchase customizations once your order has been confirmed.
However, we understand that there may be situations where a return is necessary. Please review our return policy below:
1. How to request a return
All return requests must be made exclusively through:
Email: wanttofish@nomonday.mx
WhatsApp: +52 669 232 9911
We do not have a return portal; all return management is handled solely through the channels listed above.
2. Return deadlines
30 calendar days from the date of purchase for general return requests.
7 calendar days after receiving the product, in cases of manufacturing defects or damage caused during shipping.
Requests submitted outside these timeframes will not be accepted.
3. Conditions of acceptance
Returns will only be accepted if:
The product has a manufacturing defect, or
The product was damaged during shipping.
For hygiene and exclusivity reasons, returns will not be accepted if the caps:
Show signs of use or mishandling,
Have been altered by the customer, or
Are missing tags, pins, clips, or any original accessories included with the order.
Items damaged due to customer misuse are not eligible for return.
4. Shipping costs
Nomonday will cover the shipping costs for the first return made by a customer within a six (6) month period.
If more than one return is made within the same period, all additional shipping costs will be covered by the customer
5. Return procedure
Customers must send photos of the product along with a brief explanation of the return reason via one of the official contact channels.
Once the request has been reviewed and approved, Nomonday will provide instructions and, when applicable, a prepaid shipping label.
Do not send products back without prior authorization.
6. Refunds
Approved refunds will be processed using the same payment method used in the original purchase.
Processing times may vary depending on the financial institution or payment method.
Last Updated: September 26th, 2025